![]() As if that weren't enough, the ordeal with room service was another dark chapter in my experience. It's disheartening to think that something as basic as a well-stocked bathroom could be so grossly mishandled. The absence of toiletries and basic amenities left me feeling like an unwanted guest, struggling to make do with the bare minimum. Not only was it unstocked with essentials, but it seemed like it hadn't been restocked in ages. The bathroom was another pitfall of disappointment. ![]() The lack of basic upkeep was shocking and immediately set the tone for my miserable stay. The sheets were wrinkled, the carpet bore ominous stains, and a musty odor lingered like a cloud, not to mention the ominous stains that plagued the walls in the bathroom and the living area as well. It seemed as if cleanliness was a foreign concept to the cleaning staff. First and foremost, the room I was assigned was a disaster zone. The litany of issues that plagued my stay, from an unkempt room to nonexistent room service, paints a picture of incompetence and disregard for guest comfort. From the moment I walked into the lobby, I knew I was in for an unsettling experience. My recent stay at Home2Suites in Erie, PA was nothing short of a horror show that I wouldn't wish upon my worst enemy. Anyway, I was given a new hotel room for free across the interstate at a Hilton garden and all will be right with the world… just as I make sure my complaint gets escalated to the right people because I’m petty enough to make sure she gets at least some sort of reprimand.… The whole time I was making the call and talking to the rep she was smirking, tapping her nails, making comments, and threatening to call the police for trespassing WHILE I WAS ON THE PHONE WITH HILTON. Now, I’m not one to stand back and let myself be walked all over even if I hate confrontation, so seeing as how we are diamond members at the Hilton hotels? I called the help desk while I was still standing there. Once I gave her the slightest hint that I was getting seriously irritated by her attitude she canceled my reservation right then and there. The hotel desk clerk at the Home2 Suites in Erie PA had an attitude from the moment I tried to make sure that my business card was the one that would be charged. I was kicked out and threatened to have the police called on me before I even got a room key. WORST experience of my life at a hotel! And I stay at a lot of Hilton Hotels for both pleasure and business- enough that we are Diamond Members. Barcelo Bavaro Palace All Inclusive Resort.Hotels near Penn State Erie, The Behrend College.Hotels near Northwest Regional Technology.Hotels near Lake Erie College of Osteopathic Medicine. ![]()
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